FAQs
Will I be charged customs for my order?
My order should be here by now, but I still don't have it. What should I do?
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
How are your products made?
How do I track my order?
I received a wrong/damaged product, what should I do?
What’s your return policy?
Do you offer refunds?
Can I exchange an item for a different size/color?
We understand that print-on-demand products such as our hoodies, tees, and hats have a unique production process, which is why we do not provide returns exclusively for these items. If you have any uncertainties regarding size or colors, please don't hesitate to reach out to us at neomolossus@gmail.com.
When will I get my order?
Typically, the order fulfillment process for our print-on-demand, items takes around 3-7 days before they are dispatched. In contrast, our other products are usually prepared for shipping within 2-3 days.
As for shipping duration, it varies based on your location and can generally be anticipated to take anywhere from 8 to 15 days. If you require further information or have any inquiries, please don't hesitate to reach out to us at support@povbatman.com. We're here to assist you with any questions you may have.
Where will my order ship from?
Trained by the League, Inspired by the Bat
In the heart of Gotham's twisted maze of alleys, there exists a sanctuary veiled in shadows – Neo Molossus. A clandestine refuge where the pulse of the city resonates with the whispers of the night.
Forged from the very essence of this City's darkness and our emporium stands as a testament to the enigmatic allure of the night.
Here, relics of forgotten eras mingle with artifacts steeped in mystique, while the air vibrates with the echoes of legends.
Step into my realm, where candlelight flickers like the dancing of bats' wings, casting ominous silhouettes upon my treasures.
Each item holds within it a tale of intrigue, of perilous journeys, and of the relentless pursuit of justice.
But Neo Molossus is more than just a repository of curiosities. It is a haven for those who embrace the shadows, who walk the path of the Bat.
Here, vigilantes and guardians of the night find solace amidst the chaos, united by a common purpose. So, if you're ready to heed the call of the Bat and unravel the mysteries of Gotham, join us in the shadows.
Welcome to Neo Molossus, where the spirit of the Bat soars on the wings of the Molossus, and every visit is a step closer to the heart of the night.