FAQs

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases
 
 

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at neomolossus@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
 
 

How are your products made?

We work with a on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 
 
 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at neomolossus@gmail.com.
 
 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at neomolossus@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as
possible!
 

What’s your return policy?

We don’t offer returns and exchanges, due to the nature of print-on-demand, we are unable to offer refunds, exchanges, or changes in size or color as each item is made specifically for each individual order. But if there’s something wrong with your order, please let us know by contacting us at neomolossus@gmail.com. or find out more about our Return policy by clicking the link: povbatman.com/refund-policy
 
(We do not offer returns for only print on demand products as our hoodies, tees, and hats, we do have a return policy for our other products, if you would like to know more please contact us at neomolossus@gmail.com. and we will gladly answer all your questions) 
 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at neomolossus@gmail.com. with photos of wrong/damaged items and we’ll sort that out for you. (More information below)
 
 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@povbatman.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
 

We understand that print-on-demand products such as our hoodies, tees, and hats have a unique production process, which is why we do not provide returns exclusively for these items. If you have any uncertainties regarding size or colors, please don't hesitate to reach out to us at neomolossus@gmail.com.

  

When will I get my order?

Typically, the order fulfillment process for our print-on-demand, items takes around 3-7 days before they are dispatched. In contrast, our other products are usually prepared for shipping within 2-3 days.

As for shipping duration, it varies based on your location and can generally be anticipated to take anywhere from 8 to 15 days. If you require further information or have any inquiries, please don't hesitate to reach out to us at support@povbatman.com. We're here to assist you with any questions you may have.

  

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Trained by the League, Inspired by the Bat

In the heart of Gotham's twisted maze of alleys, there exists a sanctuary veiled in shadows – Neo Molossus. A clandestine refuge where the pulse of the city resonates with the whispers of the night.

Forged from the very essence of this City's darkness and our emporium stands as a testament to the enigmatic allure of the night.

Here, relics of forgotten eras mingle with artifacts steeped in mystique, while the air vibrates with the echoes of legends.

Step into my realm, where candlelight flickers like the dancing of bats' wings, casting ominous silhouettes upon my treasures.

Each item holds within it a tale of intrigue, of perilous journeys, and of the relentless pursuit of justice.

But Neo Molossus is more than just a repository of curiosities. It is a haven for those who embrace the shadows, who walk the path of the Bat.

Here, vigilantes and guardians of the night find solace amidst the chaos, united by a common purpose. So, if you're ready to heed the call of the Bat and unravel the mysteries of Gotham, join us in the shadows.

Welcome to Neo Molossus, where the spirit of the Bat soars on the wings of the Molossus, and every visit is a step closer to the heart of the night.

Enter the Shadows